SKILLS
- Knowledge: SIEM tools (QRadar, Splunk, Wazuh), EDR tools (CrowdStrike, SentinelOne), IPS/IDS monitoring, proxy firewall monitoring, network flow and PCAP analysis, threat intelligence, analysis, security architecture, Linux, Microsoft, Wireshark, ServiceNow
- Technical: PC hardware and software support, network configuration and administration, troubleshooting and repair, security program management and oversight, SLA
- Analytical: Problem-solving, data analysis, incident response, workflow optimization, compliance adherence
- Soft Skills: Communication, team leadership, time management, training and coaching, customer service, efficiency improvement
EDUCATION
Accounting, El Camino College | Torrance, CA | 12/2017
PROJECTS
Home Lab Setup and SIEM Implementation | Ongoing
- Deployed Multiple VMs: Set up Dashboard, DNS, Kali Linux, Kali Purple, Windows Server 22, Windows 11, all into a Proxmox VE environment.
- Network Security: Configured VLANs to isolate lab environments from IoT devices and home network, enhancing network security.
- Security Monitoring (In Progress): Currently monitoring network traffic and logs for suspicious activities while working to integrate proxy firewalls and IPS/IDS for enhanced security.
- Tool Proficiency:(Goal) Gained hands-on experience with SIEM tools (Wazuh) and network analysis tools (Wireshark, PCAP).
ABOUT
As a dedicated and forward‑thinking IT professional, I bring a diverse background spanning customer service, accounting, and hands‑on IT support, with a strong and growing focus on cybersecurity. I have 6 months of IT Support experience at a small Managed Service Provider (MSP), supporting multiple client environments and resolving a wide range of technical issues.
In my MSP role, I performed monthly maintenance, daily end‑user troubleshooting, operating system installations and upgrades, and support across Microsoft and Windows environments. I regularly worked with network connectivity issues, printers, VOIP phone systems, and endpoint devices, delivering reliable support while meeting SLA expectations. Prior to transitioning into IT, I spent over 12 years as an Accounting Clerk specializing in Accounts Receivable and Accounts Payable, along with more than 10 years in customer service within the hotel industry, strengthening my communication skills, attention to detail, and customer‑focused mindset.
I am passionate about continuous learning and expanding my expertise in Information Technology and cybersecurity. I hold CompTIA Security+ and ISC2 Certified in Cybersecurity (CC) certifications, demonstrating a solid foundation in security principles. I actively lab with and explore operating systems such as Proxmox, Ubuntu, Fedora, Kali Linux, and Windows, and I regularly build and configure computers to further develop my technical skills.
My focus is on expanding my technical capabilities, and contributing to operational success while continuing my long‑term path toward specializing in cybersecurity. I am driven by helping users troubleshoot systems and networks, improving security posture, and sharing knowledge, including teaching my children computer literacy and online safety
*Some content was generated with the assistance of AI.*
WORK EXPERIENCE
SharkEye Technology Services, LLC – Martinez, CA | 07/2025 – present
Tech Support
- Triage of daily tickets - Interim Dispatch.
- Performed Windows 10-to-11 upgrades using scheduled rollouts and compatibility checks to reduce downtime.
- Completed malware removal using EDR scans cleanup tools and patching workflows.
- Configured VPN access with 2FA and user-level permissions to support secure remote work.
- Deployed standardized workstations using imaging tools to streamline onboarding.
Uber – Dallas, TX | 12/2024 – 10/2025
Driver
- Managed ride requests efficiently using Uber's driver application.
- Maintained high customer ratings through excellent service and communication.
- Resolved app and navigation issues effectively.
Kroger – Dallas, TX | 01/2025 – 04/2025
Customer Serivice Delivery Driver
- Utilized company-provided technology to manage routes and ensure on-time deliveries.
- Maintained accurate records of customer transactions, deliveries, and issue resolutions.
- Resolved technical challenges with delivery applications and equipment.
- Communicated effectively with customers and team members.
Freelance IT Consultant – DFW Area, TX | 04/2024 – 12/2024
Self
- Implemented secure accounting and payment systems.
- Provided technical support for end-users, enhancing security and password management.
- Technical Support: Set-up and support desktop and laptop computers, printers, and network connections
- Performed PC Hardware, software, and OS installation, configuration, and upgrades
Cencora - Carrolton, TX | 08/2022 - 10/2024
Accounts Receivable Specialist
- Optimized Invoice Payments: Collected 90% of weekly action items for assigned accounts, ensuring timely payments and reducing overdue invoices by 20%.
- Compliance and Efficiency: Maintained strict compliance with SLAs and optimized workflows, reducing dispute resolution time by 20%.
- Data Analysis: Analysed payment data to identify trends and improve collection strategies, increasing overall efficiency by 15%.
- Teamwork: Help co-workers with software issues, how to use and follow company processes and assist them with technical issues if needed.
Cybernow Labs - Stirling, VA | 04/2023 - 02/2024
- Monitored SIEM Alerts: Triaged over 10 potential threats daily, enhancing detection of brute-force attacks and phishing attempts.
- Improved Detection Efficiency: Increased efficiency by 40% in detecting and responding to EDR alerts, providing detailed incident reports and security recommendations.
- Security Analysis: Conducted in-depth analysis of security incidents, contributing to a 50% increase in understanding of indicators of compromise.
Associa CSSC - Richardson, TX | 05/2021 - 08/2022
Settlement Specialist
- Workflow Optimization: Reduced processing time of each settlement by 10% through efficient organization of workflows
- Goal Achievement: Overachieved unit goals by 30% for processed HOA new sales and resale settlements daily.
- Data Management: Efficiently processed over 65 HOA new sales and resale settlements daily, adhering to SOW guidelines.
EYM Group Inc - Irving, TX | 04/2021 - 05/2021
Accounts Payable Specialist
- Payment Processing: Ensured 100% accuracy in daily payment processing via checks and ACH.
- Reconciliation: Assisted in month-end bank and account reconciliations, achieving 100% accuracy.
- Vendor Relations: Resolved accounts payable issues, maintaining a 95% vendor satisfaction rate.
FedEx Ground - Dallas, TX | - 12/2020 - 04/2021
Package Handler
- Operational Efficiency: Scanned, verified, and stacked packages efficiently, ensuring smooth operations.
- Team Support: Assisted team members to maintain workflow and meet deadlines.
Texas Health & Human Services - Arlington, TX | 02/2020 - 12/2020
Eligibility Specialist MES
- Accuracy and Compliance: Achieved a 95% accuracy rate in processing eligibility for medical benefits.
- Regulatory Adherence: Adhered to state and federal regulations, demonstrating proficiency in policy interpretation and time management.
- Crisis Management: Maintained workflow during the COVID-19 pandemic, ensuring business continuity.
Los Angeles County - Los Angeles, CA | 06/2014 - 10/2019
Senior Clerk
- Account Management: Managed a $5 million account, successfully bringing it to current status.
- Team Leadership: Led and trained a team of Accounts Payable Clerks, increasing team productivity.